Shipping & Returns
Shipping Policy – Pure Deco
At Pure Deco, every order is prepared with care and attention. We want your items to arrive safely, and we do our best to make the delivery experience as smooth as possible.
Processing Time
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Orders are usually processed within 1–3 business days.
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Once your parcel has been shipped, you will receive a confirmation email with the details.
Shipping Methods & Delivery
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We currently ship within New Zealand only.
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Standard delivery usually takes 2–5 business days, depending on your location.
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Deliveries to rural or remote areas may take a little longer.
Shipping Costs
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Shipping fees are calculated at checkout based on your order and delivery address.
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If we run special promotions, such as free shipping, these will always be clearly shown on our website.
Delays & Responsibility
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We work with trusted couriers and aim for timely delivery. However, sometimes delays can happen due to weather, courier services, or other unexpected events. We kindly ask for your understanding if this occurs.
If Something Goes Wrong
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Your happiness matters to us. If your parcel arrives damaged, or if it hasn’t reached you within the expected timeframe, please contact us right away at [your email/contact form]. We’ll do our best to make things right.
Return & Refund Policy – Pure Deco
At Pure Deco, we want you to feel happy and confident with every purchase. Each item is prepared with care, and we truly hope it brings beauty and comfort into your space. If something isn’t quite right, we’re here to help.
Returns
If you receive a product that is faulty, damaged, or not what you ordered, please contact us within 7 days of receiving your parcel.
We may ask for photos of the issue to help us understand and resolve it quickly.
Once approved, we will provide instructions for returning the item.
Refunds
For approved returns, refunds will be processed back to your original payment method.
Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you prefer, we can arrange an exchange instead of a refund (subject to stock availability).
Change of Mind
As a small business, we are unable to accept returns for change of mind at this stage. We encourage you to read product descriptions carefully before placing your order.
We’re Here to Help
If you ever feel unsure or if there’s a problem with your order, please reach out to us at [your email/contact form]. We promise to do our best to make things right.